FAQ
When will I receive my order?
Once your payment is confirmed at checkout, our crew gets to work! You can expect your gear to arrive within 7-10 business days.
How much does shipping cost?
We like to keep it simple:
- Standard Shipping: $3.99 for orders under $90.
- Free Shipping: On all orders over $90—because we love treating our champions!
Do you offer international shipping?
Not yet, but we’re working on it! We know gearheads around the globe are eager to rep their racing spirit, and we’re fine-tuning our logistics to make that happen. Stay tuned—international shipping will hit the track soon for select countries.
Can I track my order?
Once your order is on its way, you’ll receive a tracking number to follow its journey. Check your inbox (or spam folder) for updates!
What should I do if my order hasn’t arrived?
If your order doesn’t arrive by the estimated delivery date, reach out to us at crewchief@keepflatout.com within 30 days, and we’ll investigate. While we’re all about speed, unexpected roadblocks (like weather or high demand) might occasionally slow things down. Don’t worry—we’ll keep you in the loop.
Who handles shipping?
We work with trusted shipping partners like USPS, FedEx, DPD, and DHL to ensure your gear arrives safely and on time.
Can I return or exchange my order?
Because every piece of gear is crafted just for you, we can only accept returns or exchanges for defective or damaged items. Double-check our size guide before placing your order to ensure the perfect fit.
What if my product is defective or damaged?
Uh-oh! We’re all about quality, but if something slipped through the cracks, email us at crewchief@keepflatout.com within30 daysof receiving your order. Include your order number and a quick description (plus a photo if possible), and we’ll get it sorted.
How do I start a return or exchange?
It’s simple! Just shoot us an email at crewchief@keepflatout.com with:
- Your order number
- A quick description of the issue
- A photo showing the problem (if possible)
We’ll sort it out fast and either send you a replacement or process a refund. 🏎️💨
What sizes are available?
Our gear is available in sizes ranging fromXS to XL, so you can find the perfect fit no matter how you roll. Need help deciding? Check out our handy size chart to size it up like a pro!
What materials are used for your apparel?
- Premium Fabric: Made with 100% ring-spun combed cotton for that smooth, high-quality feel. (Heather Grey has a touch of polyester for extra durability.)
- Lightweight Build: At just 4.3 oz/y² (145.8 g/m²), it’s perfect for keeping you cool and comfortable.
- Pre-Shrunk: Built to keep its shape, wash after wash.
How should I care for my gear?
- Wash: Machine wash cold, inside-out, on a gentle cycle with mild detergent and similar colors. Avoid fabric softeners and use non-chlorine bleach only when necessary.
- Dry: Tumble dry low, or hang-dry for the longest life.
- Iron: Cool iron inside-out if needed, but avoid ironing over any decorations.
- Dry Cleaning: Not recommended—keep it simple and skip the dry cleaner!
What payment methods do you accept?
Here’s what you can use to gear up:
- Major Credit/Debit Cards: Visa, MasterCard, American Express, and Discover.
- Digital Wallets: Apple Pay, Google Pay, and Shop Pay for lightning-fast checkout.
- PayPal: Because convenience always takes pole position!
What does Keep Flat Out stand for?
We’re here for the petrolheads who live for speed, respect the legends, and know their way around an engine—or at least can fake it convincingly. Inspired by the greats like Ayrton Senna, we don’t do shortcuts or gimmicks, just smart, fun gear for car nerds who appreciate the details. Whether you’re cracking jokes about turbo lag or geeking out over racing history, Keep Flat Out is where the passion meets the pavement. And yeah, you’re part of the crew now—welcome aboard!
Do you collaborate with influencers or car clubs?
You bet we do! If you’ve got the drive and share our obsession with speed, cars, and making tire marks, we’re all ears. Drop us a line at crewchief@keepflatout.com or slide into our DMs on Instagram. Let’s shift into high gear and make something epic together.
How do I contact customer service?
We’re here for you! Shoot us an email at crewchief@keepflatout.com, and we’ll get back to you ASAP.